Legal Notice

Payment Policy

We want your shopping experience to be as simple and secure as possible. This policy outlines how we handle payments at Elara Belle.

Accepted Payment Methods

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept payments via Shop Pay, Apple Pay, and Google Pay where available. The full list of accepted payment methods is displayed at checkout.

Payment Security

All transactions on this website are processed securely using industry-standard SSL (Secure Socket Layer) encryption. We do not store any credit card or payment details on our servers. All payment processing is handled by Shopify's secure payment infrastructure, which is PCI DSS compliant.

Currency

All prices on this website are displayed in US Dollars (USD). Charges will appear on your bank statement in USD. If your bank account is held in a different currency, your bank may apply a conversion rate; we are not responsible for any such charges.

When You Are Charged

Payment is taken in full at the time of placing your order. You will receive an order confirmation email once payment has been successfully processed. If payment is declined, your order will not be placed and no charge will be made to your account.

Payment Disputes

If you believe an incorrect charge has been made to your account, please contact us immediately at hello@elarabelle.com. We will investigate and resolve any payment disputes promptly and fairly in accordance with our Returns & Refund Policy.

Fraud Prevention

To protect our customers, all orders may be subject to verification and security checks. We reserve the right to cancel or delay any order that we reasonably suspect to be fraudulent. Where necessary, we may request additional information to confirm the identity of the cardholder before dispatching an order.

Shipping Policy

Order Processing

Orders are processed within 1–3 business days of being placed. Orders are not processed or shipped on weekends or public holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Delivery Times

Estimated delivery times vary depending on your location. Standard shipping typically takes 7–15 business days from the date of dispatch. Please note that delivery times are estimates and are not guaranteed, as they may be affected by customs processing, carrier delays, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination. Any applicable shipping charges will be displayed before you complete your purchase.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information before ordering.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery window, please contact us at hello@elarabelle.com and we will assist in tracing your shipment. We are not liable for delays caused by carriers or customs, but we will do everything we can to help resolve the issue.

Returns & Refund Policy

Return Eligibility

We want you to be happy with your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order. To be eligible, items must be unused, unworn, in their original condition, and in the original packaging with all tags attached.

Non-Returnable Items

Certain items cannot be returned, including gift cards, sale or clearance items, and any items marked as final sale. Items that have been used, damaged by the customer, or are not in their original condition may not be accepted for return.

How to Request a Return

To start a return, please contact us at hello@elarabelle.com with your order number and the reason for your return. We will provide instructions on how and where to send your item. Please do not send items back without contacting us first, as returns sent without authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

Return Shipping Costs

Unless the item is faulty or was sent in error, customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.

Damaged or Faulty Items

If your item arrives damaged, defective, or incorrect, please contact us at hello@elarabelle.com within 48 hours of delivery, including photographs of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Privacy Policy

Information We Collect

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing and shipping address, email address, phone number, and payment details. We also automatically collect certain information about your device and browsing activity when you visit our site.

How We Use Your Information

We use the information we collect to fulfil and process your orders, communicate with you, provide customer support, prevent fraud, and improve our store and services. With your consent, we may also use your information to send you marketing communications, which you can opt out of at any time.

Sharing Your Information

We share your personal information with trusted third parties only as necessary to operate our business — for example, with payment processors, shipping carriers, and Shopify, which powers our online store. We do not sell your personal information to third parties.

Your Rights

You have the right to access, correct, or request deletion of the personal information we hold about you. To exercise these rights, please contact us at hello@elarabelle.com.

Data Retention

We retain your order and account information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Terms of Service

General

By accessing and using this website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

Products & Pricing

We make every effort to display our products and their prices accurately. However, we reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice. All prices are subject to change.

Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing, or suspected fraud.

Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Elara Belle or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

Limitation of Liability

To the fullest extent permitted by law, Elara Belle shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or your purchase of any products.

Contact Us

If you have any questions about this Legal Notice or any of our policies, please contact us:

Email: hello@elarabelle.com